FREQUENTLY ASKED QUESTIONS

We cannot recommend this as a way to power the camera.

No, We do not recommend swapping SD cards between different cameras. Each camera is made with different formatting capabilities and can cause the camera not to recognize the SD card.

No, we do not recommend a micro SD card.

Glass may disrupt your sensor beam. We don’t advise using the camera in this fashion.

Rechargeable batteries are not recommended. We do recommend a high quality alkaline or lithium battery. 

Yes, we recommend viewing your photos/videos on a computer as other digital devices can change the format of the SD card.

The 12V Battery Kit should be recharged at least every 3 months, regardless if it is being used or not, in order to preserve the working condition of the battery inside the unit.

By using the test mode. A light on the front of the camera labeled TEST will blink when the camera is detecting motion. Directly face the camera towards the location you are trying to cover and walk in front of it to see the light go on, this will indicate activity.

You want to put the camera in the Manual or Custom setting mode. Follow the instructions in the owner’s manual.

We recommend using a computer to view the photos. If you don’t have access to a computer, we can only recommend using either our iOS or android card readers for your cell phone or our reader viewer.

There are many different factors that affect battery life including the brand of battery, temperature, amount of pictures taken and day vs. night picture ratio. The exact life of batteries is no possible to quantify.

No, the cameras are weather resistant not waterproof.

The infrared flash will give off a low glow red light it is not invisible.

We have a customer loyalty program. You can send us your old camera and you’ll receive 50% off of a brand new one.

AT&T and T-Mobile are the larger carriers that are on the GSM network. You can use any carrier that is on the GSM ( Global System of Mobile Communications ) Network.

Usually this is a sign of an incompatible memory card or damaged memory card.

Either the lock on the side of the SD card is engaged in the lock position or the SD card needs to be formatted in a computer.

Activity control is a setting on the camera that allows you to have the camera on only during certain hours of the day if you want that.

The flash range is the distance that you will be able to see in the picture when a picture is taken using the flash. The motion detection range is the distance from the camera that the camera will sense motion and be activated. Both of these ranges will be effected by many different factors.

An infrared flash is going to produce a black and white picture and will be visible in the dark. It produces a dull red glow that is not bright enough to catch your attention in the dark but if you looked right at it, it would be visible.

A No-Glow flash is going to produce a black and white picture and will NOT be visible in the dark. It produces no visible light unless you are very close to the camera and will be nearly invisible in the dark.

This varies depending on the model of the camera.

Newer 2015 & 2016 models range from <1 second to as low as 0.4 seconds.

Older models are approximately 1 second, but our oldest units trigger speed was around 2-3 seconds.

We do not recommend viewing memory card images taken in your game camera on any other digital camera, you may experience compatibility issues.

Under the weather seal gasket that pinches between the back of the camera and the door, on the bottom of the camera.

The camera has flash memory so your images and settings will remain intact.

No, not until the SD card is cleared of its files.

You will need to do the latest firmware update on your camera in order to make the IMEI accessible.  This is found under the support tab on our website in downloads.

The settings will change on the camera when the camera and the app connect next.

Put the camera in the test position and the IMEI will be displayed on the screen.

Your chosen provider can provide the APN if it is necessary to access their towers.